Monaco Motorcars Inc.

Effective Date: June 15, 2026

1. Introduction

At Monaco Motorcars Inc. (“Monaco Motorcars”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our dealership, website, service department, sales department, financing department, and communication platforms.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name
• Address
• Email address
• Telephone number
• Driver’s licence information
• Date of birth
• Vehicle ownership information
• Vehicle Identification Number (VIN)
• Insurance information
• Trade-in information

Financial Information

When applicable, we may collect:

• Credit applications
• Employment information
• Income information
• Banking information
• Financing and leasing information

Vehicle Information

• Service history
• Maintenance records
• Warranty information
• Vehicle diagnostics
• Repair orders and invoices

Website Information

When visiting our website, we may collect:

• IP address
• Browser type
• Device information
• Website activity
• Cookies and analytics information

3. How We Use Your Information

Sales Operations

• Respond to inquiries
• Arrange test drives
• Prepare purchase agreements
• Process vehicle transactions
• Complete licensing and registration requirements

Service Operations

• Schedule appointments
• Provide service updates
• Create repair orders
• Process payments
• Manage warranties

Financing

• Process financing applications
• Obtain credit approvals
• Verify identity
• Prevent fraud

Communications

• Send appointment reminders
• Send service updates
• Send estimates and invoices
• Respond to customer requests
• Deliver marketing communications where consent has been provided

4. SMS Communications

By providing your mobile phone number and consenting to receive text messages, you agree that Monaco Motorcars may send SMS messages relating to:

• Appointment confirmations
• Appointment reminders
• Vehicle service updates
• Repair status notifications
• Parts availability updates
• Sales inquiries
• Financing follow-ups
• Customer support communications

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying: STOP

For assistance, reply: HELP

Consent to receive SMS messages is not a condition of purchasing goods or services.

5. Email Communications

If you provide your email address, we may send:

• Quotes
• Invoices
• Vehicle information
• Service reminders
• Promotional offers (where permitted by law)

You may unsubscribe from marketing emails at any time using the unsubscribe link provided.

6. Sharing Information

We do not sell your personal information.

We may share information with:

• Financial institutions
• Lenders
• Insurance providers
• Vehicle warranty providers
• Licensing authorities
• Service vendors acting on our behalf
• Government agencies where required by law

Information is shared only when necessary for business operations or legal compliance.

7. Data Security

We maintain reasonable physical, administrative, and technical safeguards designed to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Disclosure
• Alteration

8. Retention of Information

We retain personal information only as long as necessary to:

• Complete transactions
• Meet legal requirements
• Resolve disputes
• Maintain business records

Records may be retained beyond the customer relationship where required by law.

9. Access and Correction

You may request access to your personal information or request corrections by contacting us.

Reasonable verification of identity may be required.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be available through Monaco Motorcars.

11. Contact Information